Hotel Services Officer

Job No: Cultura56
Location: Greater Geelong

Position summary 

The Hotel Services Officer reports directly to the Manager, Hotel Services and may be required to work in any of Cultura’s food services preparation and service areas and complete day-to-day cleaning and/or laundry duties.


Interaction with residents and their families is a vital part of the role, and team members must have sound communication skills and the ability to work under limited supervision as part of a team or individually. The Hotel Services Officer is responsible for prioritizing their own workload within established routines and procedures, including following Cultura’s food safety plan, completing routine documentation and monitoring dietary requirements of residents.

 

This position will be contracted on a casual basis.

 

Duties

  • Communicate with residents to ensure their needs and requirements are met

  • Assist with, or complete, residents’ laundry

  • Complete routine and periodic cleaning and laundry tasks

  • Adhere to dietary requirements for all residents and understand their preferences and choices when providing meal service and housekeeping

  • Prepare vegetables, meals, snacks and fluids

  • Serve meals and snacks to residents

  • Set, prepare, clear and clean tables for resident meals

  • Complete dishwashing tasks

  • Maintain hygiene and cleanliness of areas under responsibility

Qualifications and Experience

 

Essential

  • Excellent communication skills
  • Basic food handling skills and understanding of hotel services requirements
  • Understand and follow food safety regulations and food safety plan

Desirable

  • Hold a current ‘Food Handler’ certificate 

How to Apply

Answer the application questions and submit your resume after reviewing the position description.

Applications close for this position on Friday 1 August 2025 at 5:00pm. 

If you have any questions about the position, you may contact Nagmani Mishra, Hotel Services Manager, at nagmani.mishra@cultura.org.au

Employment may be subject to the satisfactory completion of a Police Criminal Record Check, NDIS Worker Screening Check, Working With Children Check and Pre-Employment Health Declaration. Cultura will pay for the costs associated with these checks, after you have commenced working.

We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.

Only shortlisted candidates will be contacted to arrange an interview.

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Privacy Acknowledgment

Cultura is committed to respecting the privacy of personal information it collects and is compliant with the Australian Privacy Principles. As part of the recruitment and selection process any information collected will be compliant with Cultura's Privacy Policy. Any third-party providers that are engaged by Cultura to support the recruitment process comply with the Cultura Privacy Policy. Further information on Cultura's Privacy Policy can be found here.


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About Cultura

Cultura's purpose is to provide innovative services to support, care for and celebrate culturally diverse individuals through their life journey. Our aged care facility, Multicultural Aged Care Services Geelong, provides a home to more than 100 culturally diverse residents in beautiful surroundings in North Geelong. Our Values of inclusion, integrity, sustainability and kindness are the cornerstone of the care we provide and we are committed to creating a community where our residents feel at home, respected, and empowered to live their best lives.