Humanitarian Settlement Program Case Manager
Job No:
Cultura125
Location:
Greater Geelong
Position Summary
The Humanitarian Settlement Program (HSP) Case Manager works collaboratively as part of the HSP Team to provide high level case management, information and referral services to HSP clients during their first 18 months in Australia. This role works within program guidelines to empower individuals to feel safe and secure, to promote their wellbeing, and to enable their full participation in society through connection to culture and community.
The HSP Case Manager is responsible for the development and delivery of the Case Management plan, which will be achieved through developing key collaborative relationships with Cultura Settlement and Community services staff, and on occasion external service providers.
The successful applicant will align their practice with the Settlement Council of Australia (SCOA) Settlement Sector Quality Framework and related Settlement Outcome Standards.
This position will be contracted on a fixed part time basis working 22.5 hours per week until 26/07/2027 .
Duties
- Deliver Case Management Services to tier 1, 2, and 3 clients in accordance with the requirements of the HSP program;
- Undertake holistic needs assessments, and develop comprehensive and achievable case plans for each family member that work towards their goals;
- Deliver short term casework, including support, information, advice and referrals;
- Provide longer term, tailored support to individuals;
- Arrange information sessions and activities in response to identified need.
- Build and maintain good working relationships with key stakeholders and promote understanding and awareness of client need;
Qualifications and Experience
- Tertiary qualifications in Social Work (Bachelor of Social Work or Bachelor of Psychological Services), or similar field;
- Experience working with newly arrived communities, including demonstrated understanding of the needs of individuals/communities, and the services and resources available to them;
- Relevant case work experience, in settlement, community health or a related area preferably with clients from multicultural backgrounds;
- Effective interpersonal, cross cultural communication and client advocacy and referral skills and the ability to liaise effectively with contractual partners, community service providers, clients, their communities and volunteers;
- Sound knowledge of relevant Government policies and practice guidelines;
How to Apply
Answer the application questions and submit your resume after reviewing the position description.
Applications close for this position on Tuesday 7 July 2026 at 5:00pm.
If you have any questions about the position, you may contact us on careers@cultura.org.au
Employment may be subject to the satisfactory completion of a Police Criminal Record Check, Working With Children Check and Pre-Employment Health Declaration. Cultura will pay for the costs associated with these checks, after you have commenced working.
We welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.
Only shortlisted candidates will be contacted to arrange an interview.
